Refund & Return Policy

🔄 Return & Refund Policy – PulseCase

At PulseCase, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day return policy from the date you receive your item.

✅ Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused and in its original condition

  • In the original packaging

  • With all tags and accessories included

  • Accompanied by a receipt or proof of purchase

📩 How to Request a Return

To initiate a return, please contact us at
📧 support@pulsecase.com

Once your return request is approved, we’ll provide you with:

  • A return shipping label

  • Detailed return instructions

📦 Please note: Returns must not be sent without prior authorization, or they may be rejected.

Return address:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

📦 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately upon delivery. We’ll evaluate the issue and provide a prompt resolution.

🚫 Items Not Eligible for Return

We do not accept returns for:

  • Custom-made or personalized products

  • Gift cards or items marked as final sale

  • Perishable goods (food, flowers, etc.)

  • Personal care products (cosmetics, hygiene items)

  • Hazardous materials (flammable liquids, gases)

If you're unsure whether your item is returnable, feel free to contact us before making a return.

🔁 Exchanges

Need a different product?
The fastest way is to return the item you have, and once your return is accepted, simply place a new order for the replacement.

🇪🇺 EU 14-Day Cooling-Off Period

If your order was delivered within the European Union, you have the right to cancel or return your purchase within 14 days of delivery — for any reason, without justification.
The returned item must still meet the usual eligibility criteria stated above.

💰 Refunds

Once we’ve received and inspected your return, you will be notified of the approval status.

  • Approved refunds will be processed to your original payment method within 10 business days

  • Please note that your bank or payment provider may take additional time to complete the refund

⏱ If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@pulsecase.com