Frequently Asked Questions

🛒 Orders & Payments

Do I need an account to place an order?
No! You can check out as a guest. However, creating an account gives you access to exclusive perks like faster checkout, order history, and early access to product launches and special offers.

Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, Shop Pay, and PayPal.

Are there currency conversion fees?
All transactions are processed in USD. If your card is in another currency, your provider will convert the total using their current exchange rate at the time of purchase.

🔄 Order Modifications & Cancellations

Can I modify my order after placing it?
We process orders quickly, but we’ll do our best to accommodate changes. Please contact us as soon as possible at support@pulsecase.com with the subject line "URGENT: Order Edit". While we can’t guarantee changes before fulfillment, we’ll always try to help!

What if I entered the wrong shipping details?
Contact us immediately to correct any mistakes. If your order hasn’t shipped yet, we’ll do our best to update it. Always double-check your model, color, and address before placing the order.

🚚 Shipping & Delivery

When will my order arrive?
Delivery typically takes:

  • 7–12 business days for US, UK, Germany, and France

  • 10–15 business days for other countries
    These are estimates and may vary based on your location and local carriers.

Do you ship internationally?
Yes! We offer international shipping to many countries. The full list is available during checkout.

Will I receive a tracking number?
Yes! Once your order is shipped, you'll get a confirmation email with tracking details. If you haven’t received it within 5 business days, email us at support@pulsecase.com and we’ll help you track your package.

🔐 Payment Security

Is it safe to shop on PulseCase?
Absolutely. Our site uses SSL (Secure Socket Layer) technology to encrypt your data during checkout. You'll notice the padlock icon and "https://" in the URL bar — that means your connection is secure.

How do I know my data is protected?

  • Secure URL: Always make sure the site URL starts with "https"

  • Domain match: Check that the domain name matches our brand (pulsecase.com)

  • SSL Certificate: We maintain an up-to-date SSL certificate that protects all information exchanged during checkout.

What is an SSL certificate?
SSL (Secure Sockets Layer) encrypts all data transferred between your browser and our server, making it unreadable to unauthorized parties. This includes personal info, payment details, and order data.

If you have any questions not listed here, feel free to reach out at support@pulsecase.com — we're happy to help!